Security & Compliance

Built to Protect. Designed to Earn Trust.

Our agents work inside your systems — not ours. Here is exactly how we keep your data, your clients, and your operations secure.

Our agents work inside your systems — not ours. DirectVoice Services never collects, stores, or possesses any client or consumer data.

Agent securely connected via VPN to client systems

Your Data Never Leaves Your Systems

Zero data possession — agents log in through your VPN or portal, work inside your platforms, and make calls through your telephone system. Nothing is downloaded or copied to DirectVoice infrastructure.

Role-based access control on a secured device

Access Controlled by You

You provision every credential. Agents receive only the permissions you grant, scoped to their role. Sessions run through your VPN or secure portal. Access is revoked the moment an agent offboards.

Biometric fingerprint access control at office entry

Biometric Entry & 24/7 Surveillance

Production floors require biometric authentication — fingerprint or facial recognition — at every entry point. Cameras monitor all operational areas around the clock. Cell phones and personal devices are strictly prohibited on the floor.

Cyber security insurance and data protection concept

Data Security Insurance

Active cyber liability coverage protects our clients in the event of a security incident. Financial accountability backs every technical safeguard we put in place.

Secure facility with professional liability coverage

Professional Liability Insurance

Errors & omissions coverage ensures our clients have recourse and that we stand behind the quality and integrity of our work.

Staff security training and data protection awareness

Continuous Staff Training

Every agent completes ongoing training on data security best practices, emerging threats, phishing awareness, and client-specific compliance requirements. Security awareness is reinforced — not just onboarded.

Continuously Improving

Security is not a destination — it is an ongoing commitment. We are actively reviewing and strengthening our internal controls, documentation, and procedures over time.

If you have specific compliance requirements or questions about our current controls, we are happy to walk through them with you directly.

Questions About Our Security Posture?

We are happy to walk through our controls, insurance documentation, or SOC 2 readiness timeline with your team.